Shipping & Delivery Policy

SHIPPING AND DELIVERY POLICY — REMEDIUS MOBILE HEALTH CO. LIMITED

1. Introduction

We provide shipping for prescription medicines, health and wellness items, and other healthcare products.

2. Areas

We ship to most locations within Uganda where a partner pharmacy is located. Wholesale pharmacies are excluded. For international shipping, contact us for options.

3. Methods and delivery times

Delivery times depend on location and chosen method at checkout.

4. Order processing

Orders are processed promptly after payment confirmation. You will receive confirmation and, when applicable, tracking details.

5. Handling

Deliveries are handled by partner pharmacies. Where a pharmacy lacks delivery, Remedius partner DropOff Couriers Ltd may deliver.

6. Charges

Charges depend on location and order size and are shown at checkout. Additional fees may apply for express or same-day services.

7. Tracking

We provide a tracking number where available. You can also check status via your portal or by contacting support.

8. Restrictions

Certain products, including prescription medicines, may have shipping restrictions due to regulatory or geographic limits.

9. Issues

For delays or missing items, contact support@remediushealth.africa or +256 760 207 718.

10. Returns

See the Returns and Exchanges Policy for conditions.

11. Damaged items

Report damaged or defective items within 48 hours of receipt for replacement or refund.

12. Changes

We may update this policy. Continued use of our services after updates constitutes acceptance.

RemediusRx (Online Pharmacy Hub)

About RemediusRx
RemediusRx is a digital platform that connects you to licensed pharmacies and healthcare providers across Uganda. Instead of moving from one pharmacy to another, you can find everything in one place — prescriptions, over-the-counter medicines, supplements, and wellness products all accessible through your phone.

Convenient Prescription Management
Upload your prescription with just a few taps. Our partner pharmacies receive it directly, process it, and prepare your order. You can compare available options, choose the pharmacy closest to you, and get timely updates on your medicine availability.

Home Delivery Made Simple
Once your order is ready, it is delivered safely and directly to your doorstep. Whether you live in the city or upcountry, you don’t need to spend time in queues or long-distance travel. We aim to make healthcare more accessible and stress-free, wherever you are.

Pharmacy Network in One Place
By bringing multiple pharmacies together, RemediusRx gives you more options in one convenient hub. This means faster service, wider product availability, and the ability to explore pharmacies around your area without leaving home.

Wellness & Health Products
Beyond prescription medicines, the platform gives you access to a variety of health essentials including vitamins, natural supplements, mother and baby care products, and everyday wellness items.

Safe, Private, and Secure
Your health data is encrypted and handled with the highest level of care. Every transaction, from prescription uploads to order delivery, follows strict privacy and safety measures.

When to Use RemediusRx
Refilling regular prescriptions
1. Ordering urgent medication
2. Accessing wellness and health products
3. Seeking medical guidance or consultations
4. Comparing pharmacy availability and prices

Our Vision
RemediusRx was created to make healthcare product access easier, more accessible, and more convenient for individuals and families across Uganda.